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With a US-based team at its core, CITON Claims Solutions is dedicated to serving customers across the contiguous United States, leveraging industry-leading technology and real-time business intelligence.

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Erin Belk

Vendor / Catastrophe Manager

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Erin is a results-driven professional with over two decades of leadership experience in property and casualty claims operations. He brings broad expertise in field and desk adjusting, complex coverage evaluation, and end-to-end claims management. Erin is recognized for strengthening operational performance through strategic workforce planning, comprehensive training programs, process and policy development, regulatory compliance oversight, technology integration, vendor and partner management, catastrophe response leadership, and effective oversight of litigated claims.

Michelle Ivicak

Claims Manager

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With nearly 25 years of insurance experience, Michelle began her career in the insurance industry as a temp while working her way through college. After graduating, she gained hands-on experience as a Property Claim Representative, working both office-based and field property claims. She then spent five years on the National Catastrophe Team with a major carrier. Over the past ten years, Michelle has served in leadership roles, overseeing adjusters and claims leaders nationwide.

Mia Nedd

Claims Supervisor

https://www.linkedin.com/in/mia-nedd
Mia Nedd brings over 8 years of comprehensive experience in the claims industry, with a strong background as both a field and desk adjuster. Based in Melbourne, Florida for 16 years, she holds a Bachelor’s degree in Organizational Management, the LPCS designation, and was honored as part of the Emerging Leaders Class of 2025. Mia currently serves on the board of NAAIA and as a committee member with APCIA, with a professional focus on compliance, quality assurance, and organizational excellence.

Eric Koppel

Property Field Claims Manager

https://www.linkedin.com/in/donald-winston-a3a42618
Eric began his career in the claims industry in 1999, building on a foundation rooted in his family’s fire and water restoration business. Over the years, he has held key roles across both company and independent sectors, including Property Claims Adjuster, Large Loss Claims Adjuster, and Property Claims Manager. His hands-on experience and leadership in handling complex property claims have made him a trusted expert in the field.

Kyle Ritter

Claims Manager

https://www.linkedin.com/in/donald-winston-a3a42618
A seasoned insurance professional with 22 years of experience in property and auto claims, including leadership roles as a Catastrophe Manager in both field and office settings. Holds a bachelor’s degree from Illinois State University and has earned multiple industry designations, including CPCU, CLU, ChFC, 
and FLMI.

Donald Winston

SIU Manager

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Donald Winston is a skilled Special Investigative professional with over twenty two years of Insurance investigative Experience working with Progressive, Esurance, Allstate and Hiscox Insurance Companies. Donald spent the last fourteen years in various Management roles and most recently developed the Anti Fraud Program for Hiscox USA as their Special Investigations Manager. Donald also has ten years of law enforcement experience working four years as a Patrol Officer and Juvenile Crimes Investigator with the City of Montgomery, AL Police Department and six years as a State Trooper with the Alabama Department of Public Safety. Donald is also an Airforce Veteran after serving four years active duty as a Security Police Specialist. Donald has a Bachelors Degree in Criminal Justice and obtained the following industry certifications: CFE-Certified Fraud Examiner and FCLS-Fraud Claims Law Specialist. In his spare time, Donald enjoys spending time and traveling with his wife and two children.

Rob Reynolds

Business Development

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Rob joined CITON in April of 2025 as a Business Development Manager. In this role, he is responsible for driving business development initiatives and identifying opportunities to expand CITON’s services within client environments. Rob has 25+ years of experience in the insurance industry and has worked closely with many of the top Property & Casualty carriers across the country. His experience includes frontline claims handling, corporate-level training and account management. Rob earned a Bachelor of Arts degree in Communications and Marketing from the University of Kentucky and holds the Associate in Claims (AIC) designation.

Josh Murphy

Claims Manager, CPCU, AIC
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Josh Murphy boasts 17 years of claims expertise, spanning independent adjusting firms and carriers. He holds CPCU, AIC, and AIC-M designations and recently relocated from Cincinnati to join our team. Josh graduate from the University of Cincinnati with a degree in Business and Communications.

Mike Gilmer

President
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With 30+ years of industry, experience, Mike, held leadership roles at Seibels, Gulfstream Property, Citizens Property & Casualty, & Assurant Specialty Property. His expertise covers claims, compliance, quality assurance, & catastrophe management. Mike holds a degree from ETSU & state adjuster licenses.