1-888-343-7707
info@citonclaims.com
Careers

Why CITON?

Technology Meets Service

At CITON Claims Solutions, we're not just in the business of claims management; we're in the business of redefining it. Our commitment to innovation is evident in every facet of our operations. We seamlessly blend cutting-edge technology with a profound dedication to customer satisfaction, ensuring that your experience with us is nothing short of exceptional.

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Tailored Solutions for Unique Needs

We believe in the power of customization. No two businesses are alike, and neither are their challenges. That's why we invest time and effort to understand your specific requirements. This deep understanding allows us to craft solutions that are as unique as your business. Our commitment to excellence drives us to go beyond the ordinary, ensuring that each solution we provide is finely tuned to your situation and aligned precisely with your business needs.

The Strength of Experience

We don't simply make promises; we back them up with action. Our claims team comprises seasoned industry professionals with vast experience across various insurance lines. Furthermore, our special investigations team brings extensive expertise in fraud detection and investigation to the table. They possess the insight to ask the right questions at the right times. Partnering with us means gaining access to a proactive team that actively seeks optimal solutions for your business, rather than merely reacting to situations.

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Continuous Innovation, Endless Improvement

At CITON, we don't settle for the status quo. We challenge ourselves daily to push the boundaries of what's possible. This commitment to continuous improvement means that you can always expect the best from us. Our solutions are not static; they evolve with your business, ensuring that you always have the most effective tools at your disposal.

Here, excellence is not just a goal, but a promise. Join us in revolutionizing the way claims management is done.

Become a Partner

Explore Our Custom Claims Solutions

Please complete the form below, and our team will promptly contact you to discuss how CITON can offer industry-leading claims management solutions for your industry.

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1-888-343-7707
info@citonclaims.com
Hours : Sun-monday, 09am-5pm
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Mia Nedd

Claims Supervisor

https://www.linkedin.com/in/mia-nedd
Mia Nedd brings over 8 years of comprehensive experience in the claims industry, with a strong background as both a field and desk adjuster. Based in Melbourne, Florida for 16 years, she holds a Bachelor’s degree in Organizational Management, the LPCS designation, and was honored as part of the Emerging Leaders Class of 2025. Mia currently serves on the board of NAAIA and as a committee member with APCIA, with a professional focus on compliance, quality assurance, and organizational excellence.

Eric Koppel

Property Field Claims Manager

https://www.linkedin.com/in/donald-winston-a3a42618
Eric began his career in the claims industry in 1999, building on a foundation rooted in his family’s fire and water restoration business. Over the years, he has held key roles across both company and independent sectors, including Property Claims Adjuster, Large Loss Claims Adjuster, and Property Claims Manager. His hands-on experience and leadership in handling complex property claims have made him a trusted expert in the field.

Kyle Ritter

Claims Manager

https://www.linkedin.com/in/donald-winston-a3a42618
A seasoned insurance professional with 22 years of experience in property and auto claims, including leadership roles as a Catastrophe Manager in both field and office settings. Holds a bachelor’s degree from Illinois State University and has earned multiple industry designations, including CPCU, CLU, ChFC, 
and FLMI.

Donald Winston

SIU Manager

https://www.linkedin.com/in/donald-winston-a3a42618
Donald Winston is a skilled Special Investigative professional with over twenty two years of Insurance investigative Experience working with Progressive, Esurance, Allstate and Hiscox Insurance Companies. Donald spent the last fourteen years in various Management roles and most recently developed the Anti Fraud Program for Hiscox USA as their Special Investigations Manager. Donald also has ten years of law enforcement experience working four years as a Patrol Officer and Juvenile Crimes Investigator with the City of Montgomery, AL Police Department and six years as a State Trooper with the Alabama Department of Public Safety. Donald is also an Airforce Veteran after serving four years active duty as a Security Police Specialist. Donald has a Bachelors Degree in Criminal Justice and obtained the following industry certifications: CFE-Certified Fraud Examiner and FCLS-Fraud Claims Law Specialist. In his spare time, Donald enjoys spending time and traveling with his wife and two children.

Rob Reynolds

Business Development

https://www.linkedin.com/in/rob-reynolds-5716477
Rob joined CITON in April of 2025 as a Business Development Manager. In this role, he is responsible for driving business development initiatives and identifying opportunities to expand CITON’s services within client environments. Rob has 25+ years of experience in the insurance industry and has worked closely with many of the top Property & Casualty carriers across the country. His experience includes frontline claims handling, corporate-level training and account management. Rob earned a Bachelor of Arts degree in Communications and Marketing from the University of Kentucky and holds the Associate in Claims (AIC) designation.

Josh Murphy

Claims Manager, CPCU, AIC
https://www.linkedin.com/in/joshuamurphycpcuaic
Josh Murphy boasts 17 years of claims expertise, spanning independent adjusting firms and carriers. He holds CPCU, AIC, and AIC-M designations and recently relocated from Cincinnati to join our team. Josh graduate from the University of Cincinnati with a degree in Business and Communications.

Mike Gilmer

President
https://www.linkedin.com/in/mike-gilmer-07130529
With 30+ years of industry, experience, Mike, held leadership roles at Seibels, Gulfstream Property, Citizens Property & Casualty, & Assurant Specialty Property. His expertise covers claims, compliance, quality assurance, & catastrophe management. Mike holds a degree from ETSU & state adjuster licenses.